Questions

We’re continuously improving our website and adding new products, so you may occasionally encounter missing information or issues with checkout. If that happens, we recommend reaching out to us directly so we can help you achieve the best outcome for your project. You can find our contact details at the bottom of this page.

FAQs

Why is your website different from your social media or email branding?

We started with carpentry services, and "Poolside Constructions" was fitting at the time. Now, Poolside Group is our overall brand, and Poolside Glass is part of our business, focused on supplying products and equipment enclosures. 🏝️

Where do you deliver?

We offer Australia-wide delivery through our trusted wholesalers and manufacturers. Products can be delivered door-to-door or to the nearest Toll/TNT depot—usually at a lower cost. Our enclosures are made in NSW/QLD, and supplies are sourced from wholesalers across Australia.

For more information, please visit our Shipping page!

Where do you install?

We are based in Melbourne, and our team provides various services including carpentry, pool fencing, and installation of aluminium, glass, and PVC products. Our mission is to maintain high standards and deliver quality workmanship that reflects our reputation in the industry! 🌞

How does product collection work?

Once your order is processed, we’ll send you an invoice. After payment is confirmed, you can collect your order from one of our warehousing depots across Australia. If collection isn’t convenient, we can arrange delivery.

Do I need a pool inspection?

Yes, pool/spa regulations require a compliance inspection every four years. If you’re buying or selling a home or need to ensure compliance, the first step is to contact your local council to determine the lodgement/build date. Then, get in touch with us to organise an inspection and any necessary rectifications.

Do I need a permit?

It depends on the scope of the job, its complexity, and cost. If you’re unsure, our friendly team can guide you through the steps involved and help you determine whether a permit is required.

What do I include in the contact form?

Provide as much detail as possible about your project or question. The more information, the better! If we need any additional details, we’ll follow up with you.

How long does delivery take?

Delivery typically takes 7-14 days, depending on stock availability and your location.

What products do I need?

If you’re unsure about what products are needed for your project, feel free to contact us! We’ll guide you through the process and ensure you have the right supplies.

Do you stock other products?

Yes! We have access to a wide range of products, including custom fencing, composite decking, shower screens, bathroom hardware, and more. What’s currently available on our website is just the beginning!