When it comes to pool fencing, it’s not just about making sure your pool is safe—it’s about choosing the right installer to ensure your investment is protected and your family is safe. With so many pool fence installation companies out there, it can be difficult to know who to trust. Unfortunately, there are companies that cut corners to save on costs or offer subpar service, leaving homeowners with poorly installed fences, high costs, or even safety risks.
In this post, we’ll guide you through how to pick a quality pool fence installer and avoid the common mistakes that many homeowners make when selecting a contractor.
1. Look for Experience and Professionalism
In Australia, there aren’t specific qualifications for pool fence installers, so it’s important to focus on experience and expertise in relevant trades. For example, our installer, Matt, is a qualified carpenter, which means he brings strong skills in working with various materials such as timber and metal, ensuring that each installation is precise, safe, and built to last.
When selecting a pool fence installer, look for experience in carpentry, metalwork, or construction. These skills are vital for installing durable, compliant fences that meet safety standards. An installer with a solid construction background will have the knowledge to handle the materials and structures involved, ensuring a high-quality result.
2. Get Multiple Quotes – But Don’t Go for the Cheapest
While it might be tempting to get several quotes, there is such a thing as too many. Poolside Group prefers to keep things straightforward, and we recommend getting no more than 2-3 quotes from reputable installers. Too many quotes can lead to confusion and often waste time—especially if the price differences seem unreasonable.
A good installer will provide a clear, detailed quote that reflects their expertise, the quality of materials, and the safety standards required. When comparing quotes, focus on the value offered, not just the price. The cheapest option may seem appealing upfront, but it could end up costing you more in the long run due to poor workmanship, substandard materials, or hidden fees.
Make sure your quote includes:
- Materials (e.g., type of metal, glass, PVC, or wood – Australian made v Chinese made)
- Installation costs
- Any permits or compliance checks
- A clear timeline for when the job will be completed
Remember, you often get what you pay for. Going for a middle-range quote from a reputable installer who provides high-quality materials is usually the best option.
3. Check Reviews and Ask for References
Word of mouth is often the best way to find a trustworthy pool fence installer. Check online reviews, but also ask the installer for references from past clients. If they’re proud of their work, they’ll be happy to share these details with you.
Pay attention to:
- Positive feedback regarding professionalism, quality of work, and customer service.
- Any complaints or issues with post-installation service or safety.
- Whether the installer completed the job on time and on budget.
Be cautious of companies with no reviews. A lack of social proof could be a red flag, especially if you’re trusting them with your safety and home.
4. Examine Their Portfolio of Past Installations
A reputable pool fence installer should have a portfolio showcasing their previous work. Whether it’s photos of previous projects or detailed case studies, this gives you insight into their style and capability. It will also allow you to gauge the quality of their work and see if it aligns with your vision for your pool area.
If you notice anything unusual in their previous work, like poor alignment, rusting materials, or loose fittings, it might indicate that they’re not the best choice.
5. Ask About Warranty and After-Sales Service
The best pool fence installers stand behind their work and offer warranties to protect you in case something goes wrong. A strong warranty shows confidence in their craftsmanship and materials.
Ask:
- What kind of warranty they offer on their materials and installation.
- What after-sales services are available (e.g., repairs or adjustments).
- How they handle any issues that may arise post-installation.
Make sure the warranty covers a reasonable period, typically at least 1-2 years for installation and longer for materials.
6. Avoid Installers Who Push Unnecessary Add-Ons
Some less-than-reputable installers will try to up sell you on unnecessary extras or "premium" features that aren’t required for safety or compliance. Be wary of anyone who seems more interested in selling you additional products than ensuring the basic requirements of pool fencing are met.
Ensure that the features you're paying for are essential and align with your needs. For example, high-quality fencing and durable latches are far more important than fancy decorations or features that don’t enhance safety.
7. Clear Communication and Professionalism
Good communication is essential in any successful project. From the moment you first contact a potential installer, pay attention to their response time and professionalism. Are they polite, punctual, and transparent? Or do they make vague promises and take days to respond?
A good installer should:
- Provide clear communication throughout the process, from the quote to the completion of the installation.
- Be willing to answer all your questions and explain the installation process.
- Provide updates on the progress of the project and address any concerns promptly.
Professionalism also includes adhering to timelines and respecting your property. If an installer is reliable, they’ll show up on time and keep the work area tidy.
Final Thoughts
Choosing the right pool fence installer is crucial for the safety and longevity of your pool area. By doing your research, checking references, and ensuring the installer is experienced and professional, you can avoid the headaches and costs associated with a poor installation. At Poolside Glass, we pride ourselves on offering reliable, high-quality pool fence installations, bringing our carpentry expertise to every project.
Need help with pool fence installation? Get in touch with us today for a consultation and a reliable quote.